Refund & Cancellation Policy

You may cancel your monthly or yearly plan at any time from your account or by emailing support@maxmenukk.shop. Cancellation takes effect at the end of your current billing period, and you keep access until then. We do not lock you into long contracts.

• 14-day consideration: if you subscribe to a paid plan and have not meaningfully used paid features, contact us within 14 days for a full refund of that charge.
• Billing errors: duplicate charges or charges after a valid cancellation are refunded in full.
• Service failure: if a paid feature is unavailable for an extended period due to our fault, contact us for a pro-rata refund or credit.

• Time already elapsed on an active subscription period, once paid features have been used.
• Unused monthly or yearly service allowances (for example, remaining diagram exports) — allowances do not roll over and are not cashed out.
• Renewals you did not cancel before the renewal date, except where required by law.

Email support@maxmenukk.shop with your account email and the charge in question. Approved refunds are returned to your original payment method through our payment processor, usually within 5–10 business days depending on your bank. We follow our processor’s standard refunds and disputes process.

This policy is in addition to any non-waivable consumer rights you have under applicable law. Governing law: England and Wales. See our Terms. Last updated 21 July 2026.